Patient Workflow
The following sections describe the patient workflow for submitting online appointment requests. Submit Requests
Note: Any fields marked with an * are mandatory and must be completed.
Receive Email Status Updates
Depending on configuration (status and template), patients may receive email notifications as the request is processed in axiUm. Example: A user reviews the request and searches for the patient record. When a matching record is not found, they create a new patient record. When the record is created, the request status is changed to INPROG and an email is sent to the patient, indicating that their request is being processed. PatientAccess Invitation/Registration
At the completion of the request, the patient should be invited to register for PatientAccess, allowing them to complete forms, and review information prior to their appointment. Tip: Add the link for the PatientAccess self-registration page in the email template used when the patient’s appointment has been scheduled.
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